Shipping Policy

We aim to deliver your products safely and on time.
By placing an order with Kaya International, you agree to the terms mentioned in this Shipping & Delivery Policy.

1. Order Processing Time

All confirmed orders are processed within 1–2 business days
Sundays & public holidays are not considered business days
In case of stock or operational delays, you will be notified via SMS/WhatsApp/email

Order processing begins only after successful payment (for prepaid orders).

2. Delivery Timelines (Within India)

Metro Cities: 3–4 business days
Tier-2 / Tier-3 cities: 5–7 business days
Remote / Difficult-access areas: 7–10 business days

Delivery timelines are estimates; actual delivery may vary due to courier network capacity, weather, strikes, or other factors outside our control.

3. Shipping Charges

Shipping charges (if applicable) will be shown at checkout before payment
Free Shipping may be offered during promotional periods or above minimum order value
Shipping charges are non-refundable under all circumstances

4. Order Tracking

Once shipped, tracking details will be sent to you via SMS/Email/WhatsApp
You can track orders using the provided tracking link

5. Cash-on-Delivery (COD)

COD available for select pin codes only
Additional COD handling fee may apply
In case of repeated COD refusal, COD facility may be disabled for future orders

6. Non-Delivery / Return to Origin (RTO)

A shipment may be returned if:

Incorrect or incomplete address
Customer unavailable at delivery attempts
Phone not reachable
Refusal to accept parcel

If shipment returns due to above reasons:

Forward shipping is non-refundable
Customer must pay re-shipping fee for re-delivery

7. International Shipping

Currently, we ship only within India
International delivery may be enabled in future

8. Damaged or Tampered Packages

If you receive a damaged / tampered package, kindly refuse delivery & notify us within 24 hours
After courier mark-out, no damage claim can be accepted without unboxing proof

9. Force Majeure

We are not liable for delays caused by events beyond control including:

Natural disasters
Strikes / lockdowns
Transportation interruptions
Courier network issues

10. Support & Contact

For shipping-related queries, contact:

Kaya International (Sole Proprietorship)
📍 Geeta Colony, Delhi – 110031, India
📧 support@kayainternational.store
📞 +91-9311052127
🕒 Mon–Sat: 10:00 AM – 7:00 PM

We acknowledge complaints within 48 business hours and aim to resolve them at the earliest.
📧 support@kayainternational.store
📞 +91-9311052127